To learn more about this opportunity, visit: https://nexrep.info/cl-teladoc-wfh
As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.
If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $10 per hour. Independent contractors that service 30+ hours in a week will earn an additional $1 per hour for that week, increasing their earnings to $11/hour.
*It’s Remote & Flexible!*
You’ll be taking calls and making money from the comfort and safety of your own home.
Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.
To learn more about this opportunity, visit: https://nexrep.info/cl-teladoc-wfh
*Essential Functions*
– Answer incoming calls
– Review customer history as necessary
– Follow policy and procedure guidelines
– Register patients
– Verify memberships
– Add customers to the appointment queue
– Help answer billing questions and resolve billing issues
– Help with basic technical issues
– Document information and outcomes as necessary
*About You*
Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:
– Strong attention to detail
– Excellent communication skills
– Able to maintain a focused, professional environment
– Positive attitude
– Empathy, patience, and integrity
– Self-sufficient and organized
– Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
– Able to maintain confidentiality and secure sensitive information
To be a Customer Service Representative for Teladoc, you will need a Windows PC. Macs and Chromebooks are not supported at this time. In addition, you’ll need a computer and equipment meeting the following specifications, at a minimum:
– Headset: USB noise-canceling headset
– Internet: High-speed, hardwired internet (no WiFi or satellite)
– Operating System: Windows 8.1 or Windows 10
– Processor: Intel Core or Intel Pentium 4
– Memory: 8GB of RAM
– Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
– Sound: Sound card (standard on most computers)
– Virus Protection: Up-to-date anti-virus software
*NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
To learn more about this opportunity, visit: https://nexrep.info/cl-teladoc-wfh